Mobilier1 - Customer happiness is our mission

High quality furniture and excellent service

In a world where customer comfort and happiness are paramount, Mobilier1 stands out for its commitment to providing high-quality furniture and excellent service. Our company puts customers first and we strive to exceed their expectations at every stage of their experience.

With a presence in 15 European countries and ever-growing expansion plans, Mobilier1 has proven that our customer-oriented approach is the key to success. But our success is not only limited to the number of countries in which we operate or our sales figures. What really motivates us is the happiness of our customers.

At Mobilier1, we are aware that the happiness of our customers is closely linked to our happy employees. That's why we share our success with our team and offer them opportunities for personal and professional development. All of our top managers started their careers in customer service or logistics, so they have an in-depth knowledge of our customers' daily processes and needs. By their example, they remind all our employees that hard work and dedication to customers brings results and can lead to a successful career, regardless of age or education.

But our commitment to the world around us doesn't stop there. At Mobilier1, we care about making the world a better place for everyone. For every order placed by our customers, we plant a tree, and we've already managed to do this over a million times. We are aware of the negative impact of industry on the environment, so we strive to help restore ecosystems and combat deforestation.

Our customer service department's primary goal is the happiness of our customers. We realized that the customer experience does not end with the purchase of furniture, but continues when they need help or return to our store. Whether it's additional product information, technical support or interior design advice, our customer service team is always there to meet our customers' needs.

Furniture logistics is a complex process, and at Mobilier1 we make every effort to ensure an excellent customer experience. We have our own delivery service throughout Romania and we also collaborate with dedicated partners to ensure that the ordered products arrive safely at their destination. Given the logistical complexity, we try as much as possible to deliver with our own transport, so that we can pay close attention to detail and adapt quickly in a highly dynamic environment.

At Mobilier1, we pride ourselves on our mission to bring happiness to our customers through high quality furniture and excellent service. Every day, we strive to be a company that exceeds expectations, building relationships of trust and bringing comfort and joy to our customers' homes.

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